Refund and Returns Policy

Last Updated: 15 May 2026

At Premier Health, customer satisfaction is important to us. Please review our return and refund guidelines carefully.

1. Return Eligibility

Products may be eligible for return if:

• The item is unused and unopened
• The item remains in its original packaging
• The return request is submitted within 30 days of delivery
• Proof of purchase is provided

2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned:

• Opened skincare products
• Opened body care products
• Opened wellness products
• Used items
• Gift cards
• Clearance or final-sale items
• Customized products

3. Damaged or Incorrect Orders

If you receive:

• A damaged item
• A defective item
• An incorrect item

Please contact us within 7 days of delivery with photographs and order details.

4. Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method.
• Processing times may vary depending on your financial institution.
• Shipping charges are generally non-refundable unless the return results from our error.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged
• The wrong product was shipped
• The item was defective upon arrival

6. Exchanges

We may offer exchanges for defective or damaged items when inventory is available.

7. Chargebacks

Customers are encouraged to contact our support team before initiating a chargeback. Fraudulent chargebacks may be disputed with supporting transaction records.

8. Contact Regarding Returns

Please contact our customer support team before sending any return shipment to obtain return instructions.